Frequently Asked Questions

 

What ages do you accept?

 

We welcome puppies and adult dogs.  All dogs must be vaccinated for their age.

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What does a daycare day involve?

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After pick ups, we arrive at our site and our days are calm and structured. We balance play, rest and enrichment to support happy, settled dogs. We provide exercise alongside mental stimulation while avoiding overstimulation.

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Is Lucky Pups Essex licensed?

 

Yes. We are a fully licensed, five-star rated facility and fully insured.

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How do you keep dogs safe?

 

Our purpose-built facility is secure and closely supervised, with high standards of care, hygiene and handling.

 

Can my dog attend if they’re new to daycare?

 

Yes. New dogs are introduced gradually and at their own pace to help them feel comfortable and confident.

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How does booking and payment work?

 

Clients are asked to submit their required dates at least one month in advance so we can organise our diary. Spaces are confirmed once the invoice has been paid. Any additional days are subject to availability.

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Do you offer pick-up and drop-off?

 

 

Yes, we offer a pick-up and drop-off service. This is included in the daily price of £32.

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Do I need to be home for pick-up or drop-off?

 

No, you don’t need to be home. We’re happy to use a spare key or access a key left safely in a lock box, if preferred.

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How do I enquire or book?

 

You can get in touch via our contact form or email to check availability and make a booking.